Store Policies
Keene USA Goods offers the following Returns Policy: Items need to be returned in original packing with labels still attached, if applicable. The return package must be postmarked within 60 days of the original shipment. Items must be in new condition for a return. Underwear, toothbrushes or other personal items removed from its packaging, or if the packaging is torn, is not considered new. Full refund or replacement for confirmed manufacturer quality issues. Exchanges for size changes of clothing no problem, if new size is in stock. 20% restocking fee applies to all other returns. Custom ordered products cannot be canceled or returned, except according to the maker's quality guidelines, because they are made to order specifically for that customer.
We support the specific manufacturer quality warranty on each item. These typically range from 60 days up to a year.
Please call or send us an e-mail if you have any questions.
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