Keene USA Goods's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at brandy@keeneusagoods.com or call 1-256-777-1470 anytime.

Gift wrap:

KeeneUSAGoods.com does offer gift wrapping assistance services through shipments from it's main warehouse as a $5 per item option. Some vendors ship directly the consumer and may or may not be able to wrap the gift. Also, some items due not allow gift wrap due to product size or order timing. We and our suppliers do our best, but for these reasons are not always able to help with gift wrap. We will gladly refund the gift wrap fee if it was somehow not possible to assist. If you have any questions, please send an e-mail to brandy@keeneusagoods.com

Substitutions:

Though we do our best to provide the requested color, flavor, etc., of items ordered we do reserve the right to occasionally made substitutions. For instance, the color of a toothbrush or flavor of a syrup may not always be available.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

To obtain the status of an order, enter the confirmation number and click Go!.